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Business India

A “Convenient” Truth..

I have been saying this for some time now that franchisee led expansion of the convenience store format seems to be the only way to get Modern retail closer to shoppers. 

I have talked about KBFP’s franchisee programme here

Seeing this article on my Linkedin timeline today made me feel strangely Nostradamus-like ! 

While KBFP had announced the launch of the franchisee programme nearly 9 months ago (Aug 2012 to be precise), there had been no indicator of any movement on this till now.

This article mentions that the group is looking at opening up a 1000 new stores in the next 2  years ! These stores will come up in Delhi, Bangalore and Mumbai. 

Going with the assumption that a kirana store caters to around 500 persons, and assuming a minimum of 1.5 crore population per city, the TT outlet universe would be around 40,000 stores. 

330 new ones on a base of 40,000 would barely register ! 

But if played smartly, I think this strategy could work.

The new stores could be launched by locality. Select the target localities (those with the right shopper profile)  and saturate the larger ones first. This would ensure a few things – 
1) Operational stability – it would be easier to serve more shops in selected locations rather then spreading oneself too thin.
2) Greater visibility and impact within selected locations.
3) Creation of pull – once the concept clicks with shoppers, the stores would start getting feedback. This could aid the decision to expand. As the trade starts to see merit in this, KBFP would get more requests and greater enrollment.

The rural experiment is another game changer in store – and FMCGs will be quick to see the value that this would add to them – significantly lower distribution costs, and reach to new consumers are the most obvious benefits! 

Let’s see where this round of crystal ball gazing ends up !

Categories
Business India

A Random Reading List

What started with a bit of blog post statistics analysis soon turned to a Googling frenzy – First, to determine if this piece of authorship would feature even remotely on the Google radar – (alas, it didn’t !) – and so, what does Google throw up when I type “FDI in Retail”…

This led me to an interesting web page hosted by The Hindustan Times at – http://www.hindustantimes.com/India-news/NewDelhi/What-s-FDI-in-retail/Article1-775543.aspx
This page had links to other articles on the FDI in Retail issue, one of which was written by Mr Harsh Mariwala – the top boss at Marico Industries –  for the Economic Times :  http://articles.economictimes.indiatimes.com/2011-11-30/news/30458687_1_retail-chains-foreign-retailers-retail-fdi  –  It details out the impact of the retail revolution on job creation with relevant data, and also touches upon other relevant points of view in favour of this idea. 

As I was mulling over this, I realized that I had rather ambitiously somewhere in my earlier posts mentioned that I would talk about data and its impact on modern retail. 

And that in my enthusiasm to capture the history of modern retailing in India, I had completely missed this bit out. 

I then suddenly recalled a brilliant article on data mining, and how retailers in the west use it to gauge when female consumers could possibly be pregnant – yes, you read that right ! – and after some more mind search and googling, I found the link to – http://www.nytimes.com/2012/02/19/magazine/shopping-habits.html?pagewanted=all – truly an amazing piece of “detective work” if I may call it that..and the interesting thing here is that Indian retailers are not unaware of this and similar data related practices to track and predict consumption – two circumstantial pieces of evidence to support this notion – 

1) All modern retailers today try and push sell a loyalty / membership card – one that rewards the user with points for every purchase. This is precisely what is used to study and analyze consumer behaviour trends.Its not a bad thing, as it helps them to plan assortments, time new introductions, and even store lay outs in some cases.

2) That it is now being put into action was corroborated today, when a senior colleague received an SMS from Domidoesntknow’s PizzaChain, saying that its been three months since he’s visited them and how they would like to hear from him again – and all this while communicating a discount offer! 

So, if companies in India are now doing what is an already established practice in the evolved modern retail markets out west, what are they doing to survive and thrive, given the difficult times they seem to be facing. 

Cue – to the second interesting article which was discovered amidst the frenzy..http://hbswk.hbs.edu/item/6944.html – highlighting how JC Penney is attempting to re-invent itself, in order to be more competitive in the future…

That’s all for today guys – no weekend off this week again, so I have to end it now. 
Cheers !